ISCQ Privacy Policy

Introduction

ISCQ (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of visitors, members, families, donors, volunteers, and other individuals who interact with our website and services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, register for activities, make a donation, or participate in our community programmes.

We aim to handle personal information responsibly and in accordance with applicable privacy laws.

1. Collection of Personal Information

We may collect personal information from you in several ways, including when you:

Visit or interact with our website.

Contact us through email, telephone, or online forms.

Register for events, classes, religious programmes, or community activities.

Subscribe to newsletters or other communications.

Make donations or payments.

Volunteer, participate in our programmes, or otherwise engage with ISCQ.

The information we collect may include:

Name and contact details, such as email address, phone number, and mailing address.

Registration details and information necessary to organise events or programmes.

Donation and transaction details, where applicable.

Information you provide when communicating with us.

Technical information, such as browser type, device information, and website usage data, where collected.

We aim to collect only the information reasonably necessary for our activities and services.

2. Use of Personal Information

We may use your personal information to:

Respond to enquiries and provide requested information.

Manage memberships, registrations, classes, events, and community programmes.

Process donations and payments.

Send announcements, newsletters, event updates, and relevant community information.

Coordinate volunteers and community activities.

Maintain and improve our website and services.

Maintain records and meet applicable legal obligations.

Protect the security and proper operation of our website.

We will not use your personal information for unrelated purposes without an appropriate legal basis or consent where required.

3. Disclosure of Personal Information

ISCQ does not sell or rent personal information to third parties.

We may share personal information where reasonably necessary with:

Authorised staff, committee members, and volunteers who need the information to perform their responsibilities.

Service providers who support our website, communications, registrations, document management, or payment processing.

Professional advisers or relevant authorities where required by law.

Other parties where you have consented or disclosure is otherwise permitted or required by applicable law.

We take reasonable steps to ensure that personal information is handled appropriately when shared with service providers.

4. Third-Party Services

Our website or activities may use third-party services to support our operations. Depending on the services in use, these may include:

Website hosting providers: To host and maintain our website.

Payment providers: To process online donations or other payments.

Email and communication platforms: To send newsletters, announcements, and updates.

Online forms and document services: To manage enquiries, registrations, and organisational records.

Website analytics services: To understand website usage and improve our services, where enabled.

These providers may process information in accordance with their own privacy policies and applicable terms. We encourage users to review the privacy policies of third-party services they use through our website.

5. Data Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification, and disclosure.

These measures may include access restrictions, appropriate security controls, and the use of reputable service providers.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.

6. Access to and Correction of Personal Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date, subject to applicable legal requirements.

To make a request, please contact us using the contact details provided in this policy. We may need to verify your identity before responding.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor activity, and improve user experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if certain cookies are disabled.

Where required, we will seek consent for cookies or tracking technologies in accordance with applicable law.

8. External Links

Our website may contain links to third-party websites, services, or platforms. These external websites operate independently and may have their own privacy policies and data-handling practices.

ISCQ is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain relevant organisational records, resolve disputes, and meet applicable legal or regulatory requirements.

When information is no longer required, we take reasonable steps to securely delete it or de-identify it, where appropriate and permitted by law.

10. Children's Privacy

ISCQ may provide educational, religious, and community activities for children and young people.

Where we collect personal information about children, including information provided by parents or guardians for registrations and programme participation, we take reasonable steps to handle that information carefully and protect the child's privacy.

Parents or guardians may contact us to enquire about or request access to or correction of a child's personal information, subject to applicable law and safeguarding requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, activities, services, or legal obligations.

Any revised policy will be published on this page with an updated “Last updated” date. We encourage visitors to review this page periodically.

12. Privacy Complaints

If you believe that ISCQ has mishandled your personal information, you may contact us using the details above.

We will review your complaint and aim to respond within a reasonable timeframe.

Where applicable, you may also have the right to raise a complaint with the relevant privacy regulator in your jurisdiction.

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